FAQ

 

HOW DO I PLACE AN ORDER?

For orders and inquiries, please contact us directly: 
by email:  info@dlvdesigns.com
by phone:  718.596.1721

CUSTOM ORDERS

We offer limited customization within our line of furniture. Please contact us directly for more information about customization for your project.

MATERIALS

We put the utmost care into making each of our products. All of our finishes are hand applied, and many of our metals are unsealed. The patina finish applied to our bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products.

SAMPLES

We are happy to provide samples of any of our standard finishes; please provide a FedEx or UPS account number upon request of samples. 

LEAD TIMES

Our lead times vary depending on product, and are generally between 4-8 weeks. Rush orders may be accommodated with a 10–15% upcharge.  

Furniture SALES

All orders require a 50% non-refundable deposit.  Prices may be subject to change without notice. Products ship when the balance due is paid in full.

Hardware SALES

All orders require 100% payment before processed.  Prices may be subject to change without notice. 

Accepted forms of payment

We accept payment by check and credit card (Visa, Master Card, Discover, American Express).

return policy

Because of the made-to-order nature of our work, we are not able to accept returns or offer exchanges on furniture items. Once your order is placed, cancellations will not be permitted after 7 days. Collection hardware pieces may be returned with a 30% restocking fee within 30 days of receipt.

MANUFACTURING DEFECTS

If upon receiving your new item you discover a defect, please call us immediately and we will fix the problem. If you are not happy with your purchase for other reasons, please let us know. 

SHIPPING

We ship worldwide and are happy to arrange shipment on your behalf with our preferred carrier. Please provide a shipping address upon your request for a quote. Should you prefer to arrange your own shipment, we are happy to make items unwrapped and available for pick-up at our Brooklyn location.  All merchandise must be paid in full prior to pick-up or shipment.