HOW DO I PLACE AN ORDER?
For orders and inquiries, please contact us directly:
by email: firstname.lastname@example.org
by phone: 718.596.1721
We offer limited customization within our line of furniture. Please contact us directly for more information about customization for your project.
We put the utmost care into making each of our products. All of our finishes are hand applied, and many of our metals are unsealed. The patina finish applied to our bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products.
We are happy to provide samples of any of our standard finishes; please provide a FedEx or UPS account number upon request of samples.
Our lead times vary depending on product, and are generally between 4-8 weeks. Rush orders may be accommodated with a 10–15% upcharge.
All orders require a 50% non-refundable deposit. Prices may be subject to change without notice. Products ship when the balance due is paid in full.
All orders require 100% payment before processed. Prices may be subject to change without notice.
Accepted forms of payment
We accept payment by check and credit card (Visa, Master Card, Discover, American Express).
Because of the made-to-order nature of our work, we are not able to accept returns or offer exchanges on furniture items. Once your order is placed, cancellations will not be permitted after 7 days. Collection hardware pieces may be returned with a 30% restocking fee within 30 days of receipt.
If upon receiving your new item you discover a defect, please call us immediately and we will fix the problem. If you are not happy with your purchase for other reasons, please let us know.
We ship worldwide and are happy to arrange shipment on your behalf with our preferred carrier. Please provide a shipping address upon your request for a quote. Should you prefer to arrange your own shipment, we are happy to make items unwrapped and available for pick-up at our Brooklyn location. All merchandise must be paid in full prior to pick-up or shipment.