TERMS AND CONDITIONS

 

ABOUT DLV HARDWARE

Each piece of hardware is individually made-to-order and handcrafted in our Brooklyn studio. Combined with the hand-applied patina process, this means that no two pieces of DLV Hardware are exactly alike. 

Finishes: DLV offers hand-applied patina finishes. Patina is a living finish that develops as the product ages. Touch, climate, and weather exposure will continue to change the hardware's color, sheen, and texture. DLV considers wear due to climate and use as the patina's natural aging process, which enhances the appearance of the bronze. As a result, DLV does not guarantee product patina finishes and will not repair or replace patina finishes under the product warranty. 

TERMS OF SALE 

Stock orders: Because all DLV hardware products are made to order, all claims against DLV, including defects, shortages and errors, must be reported within 30 days after shipment of the merchandise. Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors or other claims. No claim shall be made in any event if the merchandise has been installed. 

Custom orders: Custom orders are not eligible for refund, return or exchange.   

PLEASE BE ADVISED: ORDERS CANCELLED BY CLIENT AFTER ONE WEEK OF PAYMENT TERMINATES THE CONtRACT WITHOUT REFUND.